UX Researcher

Join us as a UX Researcher where you’ll play a key role in understanding our customer’s needs, behaviours and pain points to inform design decisions and encourage insight led product development. You will be responsible for leading the creation and execution of research projects utilising both qualitative and quantitative methodologies. This role sits within the Barclays Insight and Experience Design (BiXD);

a multidisciplinary design team made up of UX Researchers, UX and UI Designers, Copywriters and Design Ops holding a unique position, working on projects pan- bank. We are looking for someone that is a self-starter, can independently run research end to end and shines within a team of researchers.

To be successful in this role you should have:

• Hands‑on experience and strong research craft knowledge covering a range of qualitative and quantitative research methodologies, to be used in both discovery research and design concept/ prototype research.

• Strong experience in analysis and triangulation of insights, bringing together in a logical and engaging way that marries both AI automation and human judgement and expertise.

• That you are a strong collaborator, building positive relationships with colleagues, stakeholders and external third parties, gaining their trust and creating research advocates. You’ll need to be able to collaborate with stakeholders of varying levels and lend your influence and experience to those conversations.

Some other highly valued skills include experience in:

• Strong communication, storytelling and presentation skills to inspire and influence those around you.

• Keen eye for detail and open to feedback, learning from others around you and seeking ideas to evolve own thinking and outputs.

• Research recruitment experience and tactics, particularly in B2B or challenging to recruit industries.

You may be assessed on the key critical skills relevant for success inrole, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job‑specific technical skills.

This role will be based in Northampton and Manchester.

To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.

• Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking.
• Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle.
• Development and testing of prototypes, mock‑ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders.
• Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions.
• Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs.
• Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance.
• Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in‑depth technical knowledge and experience in their…