Senior UX Researcher

Job Overview

Senior UX Researcher – AJ Bell

We are looking for a Senior UX Researcher to shape the future of our D2C (Direct-to-consumer) experience. You will lead complex, higher‑risk research projects, collaborate with Product Managers, UX Designers, and stakeholders, and use insights to drive product decisions.

• Lead end‑to‑end UX research across complex or higher‑risk problem spaces within our D2C proposition.
• Translate product, customer, and business challenges into clear, effective research approaches.
• Design and deliver qualitative and mixed‑method research using the most appropriate methods for the context and objectives.
• Work closely with Product Managers, UX Designers, and other stakeholders to ensure customer insight meaningfully informs decisions.
• Support colleagues in planning and conducting research where additional expertise or guidance is beneficial.
• Communicate research findings clearly and credibly, articulating evidence, implications, risks, opportunities, and trade‑offs.
• Contribute research outputs to the research repository and help build a transparent, reusable understanding of customer needs and behaviours over time.
• Promote high standards of research quality, ethics, and customer‑centred thinking through day‑to‑day practice and collaboration.

• Significant experience planning and delivering UX research end‑to‑end within product, service, or digital environments.
• Strong qualitative research skills with a proven ability to tackle complex or ambiguous challenges.
• Experience selecting and applying appropriate research methods based on the problem needs.
• Excellent synthesis and storytelling skills, with the ability to translate evidence into clear, actionable insight.
• Confident working with stakeholders and influencing decisions through customer understanding and evidence.
• Strong judgement when operating in uncertain, complex, or higher‑risk research contexts.
• Experience working within regulated, complex, or customer‑facing industries is beneficial but not essential.
• Familiarity with modern research tools and platforms, including remote research and usability testing solutions.

AJBell is one of the UK’s fastest‑growing investment platforms, trusted by professional advisers and first‑time investors alike.

• 26 days holiday, increasing with service, plus buy/sell scheme and bank holidays.
• 7% pension with matched contributions.
• Discretionary bonus scheme.
• Share schemes, including free shares and a BAYE.
• Health Cash Plan and discounted private healthcare.
• Free onsite gym.
• Enhanced family leave (subject to qualifying criteria).
• Travel and bike loan schemes.
• Employee Assistance Programme.

Hybrid working: a minimum of 50% of working time per month spent in the office, with an initial period of full‑time office working for new starters.

AJBell is committed to creating an inclusive environment where everyone feels respected and able to be themselves  welcome applications from all backgrounds.