User Researcher

We are looking for an experienced User Researcher to join a public sector organisation on an initial 6-month contract
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You will work as part of a multidisciplinary digital team, helping to ensure services are designed around genuine user needs and supported by robust research and evidence.

• Plan and deliver user research across different stages of the service lifecycle
• Conduct qualitative research including interviews, usability testing, contextual research and workshops
• Identify user needs, behaviours, pain points and opportunities
• Analyse and synthesise research findings into clear, actionable insights
• Work closely with Product Managers, Designers, Business Analysts and Delivery teams
• Champion user-centred design and accessibility throughout the development process
• Communicate research findings effectively to stakeholders and influence service decisions
• Support continuous improvement of services based on user evidence

• Strong commercial experience working as a User Researcher
• Experience delivering research within agile, multidisciplinary teams
• Confident using a range of qualitative research methods
• Experience translating complex research into actionable recommendations
• Strong stakeholder engagement and communication skills
• Understanding of accessibility and inclusive research practices
• Public sector or government digital experience would be highly advantageous

• Initial 6-month contract
• Inside IR35
• Negotiable day rate
• Public sector client