Duty Manager

5 out of 7 days | 4:45am - 13:30pm | 40 Hours per week

Full Time

England, TW6 3XA

£35455.20 per annum

A great workday starts with
great food
,and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus
, we keep teams happy, energised, and ready to take on the day
.

What you’ll be doing…

As a
Duty Manager
, you’ll be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You’ll act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment.

• Oversee and manage day-to-day operations during your shift
• Support, motivate, and supervise team members to ensure high service standards
• Handle customer queries, feedback, and complaints professionally and promptly
• Ensure health & safety, cleanliness, and compliance standards are consistently met
• Coordinate staff breaks and shift changes, ensuring adequate coverage at all times
• Monitor stock levels and assist with inventory management as needed
• Complete daily reports, logs, and handovers to senior management
• Respond to emergencies or incidents and escalate when necessary

Working pattern: 5 out of 7 days | 4:45am - 13:30pm | 40 Hours per week

What can you bring?

• Previous experience in a supervisory or management role, ideally in a customer-facing environment
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and handle challenging situations
• Solid understanding of health & safety and compliance procedures
• Highly organised with good attention to detail
• Flexible, approachable, and committed to delivering outstanding service

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

We’re a people-first business with over 10,000 colleagues across the UK
, serving everything from stadiums to hospitals, schools to workplaces. Our mission?
Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

At Elior,
diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!