Lounge Host

Package Description

Lounge Host at Manchester Airport Terminal 1, Come on in – the door's open! As a global company, our market is the world – therefore it's only right that our teams reflect all the incredible diversity it has to offer.

• Rate of Pay: £13.90 per hour
• Shifts:
  
  2 early – 5:45am-14:30pm, 2 late 14:15-22:30pm, 2 off (4 on 2 off)
• MUST be able to provide 5 years of working history in UK & UK address history

• Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
• Ensure all food and beverages are displayed according to specification.
• Ensure the coffee machine is ready to use. Check on the left‑over wine/liquor/champagne bottles; those containing less than ¼ need to be replaced with new bottles.
• Water the plants and update the newspaper and magazine displays (where applicable).
• Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
• Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
• Assist the chef with some food preparations for example fruit plates, cheese boards etc.
• Set up show master/cold display.
• Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
• Ensure the dining area is adequately stocked during service times.
• Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
• Ensure all food and beverages are displayed according to specifications and replenished as necessary.
• Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
• Build rapport and interact with customers.
• Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
• Liaise with, and assist chef on duty and Emirates lounge team, as required.
• Maintain lounge cleanliness during lounge operating hours.
• Empty waste bins, as necessary. Wipe clean and or replace bin liners.
• Handle coffee machine cleaning process after the lounge closes.
• Wipe all tables, cupboards, desks and other furniture free from finger/food/beverage stains.
• Vacuum the carpets to remove all obvious soil, dirt and crumbs (where applicable).
• Sweep and mop the tiled areas (where applicable).
• Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
• Adhere to any reasonable request from managers and supervisors whilst on shift.

• Front of house and customer facing experience
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

• Lounge experience