Takeaway Kiosk Team Member

Overview

We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers.

We believe airport customers deserve better - we
ARE
here to delight!

We are looking for a committed and enthusiastic individual to join our team as a
Takeaway Kiosk Team Member
at Manchester Airport, to deliver exceptional food and outstanding customer service with a highly trained and motivated team.

The Great Northern Market concept at Manchester Airport, includes a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers andoperatesfrom 3am to 10pm.

As a
Takeaway Kiosk Team Member
, you will be the first point of call and the 'face' of'The Pie Shop' by Great Northern Market
by promptly serving customers takeaway food and drinks in a professional, friendly manner. You will be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 2 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

In this role, you will work closely with the back-of-house team to deliver first-class service, which includes full table service, assisted order & pay at table, kiosk and takeaway witha particular focus on hospitality and promoting sales.

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
• Ensure that allocated tasks are completed effectively and handovers between colleagues are smooth.
• Escalate any customer feedback to the duty manager as necessary.
• Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
• Support the training and development of new and existing team members.
• Work collaboratively with back-of-house colleagues to deliver excellent customer service.

We are looking for outgoing, self-motivated and enthusiastic individuals who are flexible with shift patterns and willing to undertake a variety of duties, while providing an exceptional customer experience.

• A good level of written and verbal communication skills and the ability to build relationships with colleagues and customers.
• The ability to follow processes andmaintainservice levels.
• A willingness to learn about health & safety and food/drink standard requirements.
• Familiarity with airport-based hospitality (preferred but not essential)

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious,passionate and resilient
• Responsible,hard-working and keen to help others
• Willing to show up, be positive and have FUN!

• Free meals while on duty at the site, from the 'Staff Duty Meal' options
• Tronc (tips and gratuities distribution system) via an electedtroncmaster
• 28 daysannual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of32 days
• NEST pension
• Wagestream(flexible pay access and multiple discount rewards at retailers)
• Health & wellbeing cash plan, also offering discounts andperksacross hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one
• Staff referral bonus scheme

All successful candidates will be required to:

• Provide proof of their right to work in the UK.
• Hold an Airport Security , which we willassistwith. The application process requires the…