Assistant Restaurant Manager

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Department: Food & Beverage
Reports to: Food & Beverage Manager
Location: King Street Townhouse, Manchester
Role Focus: Restaurant operations, team leadership and guest experience

We are looking for a confident and hands-on Assistant Restaurant Manager to support the leadership of our modern British, seasonal all-day restaurant.

This is a visible, floor-based role, working across breakfast, lunch, afternoon tea and dinner to deliver warm, polished and natural service with genuine attention to detail.

You will help lead the team, protect service standards, develop colleagues and support commercial performance while working closely with the Food & Beverage Manager and wider hotel operation.

To support the Food & Beverage Manager in leading the daily restaurant operation, ensuring exceptional guest experiences, consistent standards, effective team development, strong operational control and delivery against commercial goals.

• Support the smooth and efficient operation of the restaurant across breakfast, lunch, afternoon tea and dinner.
• Maintain a highly visible presence on the floor and remain hands-on throughout service.
• Ensure opening, service and closing procedures are completed to the required standard.
• Review bookings, VIP guests, special occasions, expected covers, table plans and staffing requirements before each shift.
• Monitor table progression, service flow, food and beverage delivery, break management and communication between the restaurant, kitchen, bar and host team.
• Resolve operational issues quickly and professionally, escalating risks or recurring concerns to the Food & Beverage Manager.
• Check equipment, tills, card machines, reservation systems, menus, wine lists, specials and allergen information before service.
• Complete accurate shift handovers, reports and closing checks.

• Deliver warm, polished and natural hospitality that reflects the character of King Street Townhouse.
• Welcome and acknowledge guests, recognise returning guests and ensure special occasions are handled with care.
• Provide confident recommendations on food, wine, cocktails and non-alcoholic options, using appropriate and natural upselling.
• Maintain excellent table presentation, water service, tray service, clearing standards and restaurant cleanliness.
• Monitor guest satisfaction throughout service and lead effective service recovery when required.
• Respond to feedback and complaints professionally, ensuring actions are recorded and followed through.
• Support positive guest reviews across Seven Rooms, Google and Trip Advisor.

• Lead by example, create a positive team culture and communicate clearly and respectfully.
• Deliver daily briefings before each service, assigning sections, roles and responsibilities.
• Coach colleagues in service, including guest interaction, tray skills, table presentation, clearing times and product knowledge.
• Identify training needs, complete competency sign-offs and deliver refresher training where required.
• Support structured induction through the Restaurant Academy and monitor mandatory training and e-learning completion.
• Hold regular one-to-one meetings and contribute to probation reviews, performance conversations and succession planning.
• Support the recruitment process through Greenhouse, including shortlisting, interview coordination and interviews with the Food & Beverage Manager.

• Support revenue growth by improving average spend per guest, beverage sales and guest engagement.
• Monitor labour deployment, overtime, wastage and stock usage in line with business needs.
• Support stock orders, monthly stocktakes, maintenance requests and supplier performance reviews.
• Prepare and maintain rotas, payroll amendments, holiday information, training records and performance documentation.
• Review sales, labour, guest feedback, online reviews and operational performance, identifying…