F&B Assistant

Location: Emirates Old Trafford, Manchester, M16 0PX

Salary: Competitive

Employment Type: Part-Time (20 hours per week), Permanent

Hilton Garden Inn at Emirates Old Trafford is a truly unique hotel, set within one of the UK’s leading multi-purpose sporting and entertainment venues - the home of Lancashire Cricket. With 250 bedrooms, including 140 pitch-facing rooms, the hotel offers guests an unforgettable experience, whether they are visiting for international cricket, a major concert, a conference, or a special event. Our restaurant and bar overlook the iconic pitch, creating a standout setting for breakfast, dinner, and drinks.

As part of the wider Emirates Old Trafford venue, the hotel sits alongside award-winning conference and events facilities and plays a key role in delivering world-class hospitality across a busy calendar of high-profile events. Joining our team means becoming part of something bigger than a hotel. You will be working at the heart of a thriving cricket, concert, conference, and events destination, where no two days are the same.

As a Food & Beverage Assistant at Hilton Garden Inn Emirates Old Trafford, you will be part of a busy, guest-facing team delivering excellent service across our bar, restaurant and event spaces. From welcoming guests and taking orders to serving food and drinks, supporting breakfast service, preparing areas for service and keeping spaces clean and well presented, you will help create a warm and professional experience for every guest, whether they are staying at the hotel, attending a match or event, or visiting for food and drinks.

You will take pride in delivering our signature "Lancashire welcome", ensuring every guest receives friendly, attentive and memorable service. With flexible shifts available between 5am and 1am, seven days a week, this role can fit around your other commitments.

• Welcoming guests warmly and creating a positive first impression.
• Providing excellent restaurant and bar service, including food, drinks and cocktail preparation.
• Taking orders accurately and delivering them efficiently.
• Preparing, maintaining and tidying restaurant and bar areas.
• Setting up tables before service to the required standard.
• Handling payments in line with company procedures.
• Delivering consistently high levels of customer service.
• Keeping work areas clean, safe and well presented.
• Upselling food, drinks and promotions to support departmental targets.

• The flexibility to work across a range of shift patterns, including breakfast and evening shifts. Full flexibility is required between 6am and 1am, including weekends.
• Experience in waiting and bar service, ideally gained within a restaurant environment. Previous hotel experience would be beneficial, but is not essential.
• You must be aged 18 or over, as the role will involve serving alcohol.
• A positive attitude and proactive approach, with a willingness to support the team wherever needed.
• A warm, friendly personality and the ability to make guests feel welcome and valued.
• An attentive approach to service, with pride in maintaining excellent personal presentation and grooming standards.
• A willingness to undertake training and develop your skills, including any relevant food, beverage or bar service training required for the role.

At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.

• Enhanced pension scheme
• Life assurance scheme
• Health Cash Plan covering everyday healthcare costs (including optical and dental)
• Confidential…