Catering Assistant

Catering Assistant
Wythenshawe Lifestyle Centre
Permanent
Part Time – 16 Hours a week
Pay Scale - £11,646.91
Exempt from Rehabilitation of Offenders Act (RoA) - No
Barring Checks - Adult & Child
Line Manager - Catering Supervisor

To assist in the day-to-day operation of the Lifestyle Centre's community café and associated catering areas, preparing and serving food in accordance with operational, statutory and food safety requirements, while delivering an excellent customer experience and maintaining high levels of customer and staff satisfaction.

• Support the day-to-day operation of the community café by preparing, cooking and serving high-quality food and beverages.
• Deliver excellent customer service standards and ensure high levels of customer satisfaction.

• Set up and maintain dining and function areas.
• Assist with events, functions and private hire activities.
• Supervise and support volunteers involved in café operations.

• Manage stock control processes, including ordering supplies, stock rotation, stock taking and portion control.
• Ensure value for money through effective stock management.
• Operate till systems and process customer transactions in line with cash handling procedures.

• Ensure compliance with Food Safety, Food Hygiene, Health & Safety and COSHH regulations.
• Maintain safe working practices, accurate records and appropriate equipment maintenance procedures.

• Contribute to menu planning and development.
• Support continuous improvement initiatives to enhance service quality, operational efficiency and customer experience.

• Attend training sessions, team meetings and organisational initiatives.
• Maintain a flexible approach to working across different sites, evenings, weekends and special events as required.

• Strong food preparation, cooking and food presentation skills.
• Excellent knowledge of food hygiene, food safety and health and safety practices.

• Ability to manage stock levels, place orders and monitor portion control.
• Competent in cash handling and operating electronic till systems.

• Excellent customer service skills with the ability to communicate effectively with customers, colleagues and stakeholders.

• Ability to supervise, support and motivate volunteers.
• Works effectively as part of a team to achieve service objectives.

• Strong organisational and time management skills.
• Ability to prioritise workloads and manage multiple tasks effectively.

• Ability to work independently and use initiative.
• Capable of resolving routine operational issues in a timely and effective manner.

• Maintains high standards of personal presentation, cleanliness and professionalism.

• Flexible and adaptable approach to working hours, locations and changing business needs.

• Previous experience working in a catering, café, hospitality or food service environment.
• Experience preparing and serving food to customers.
• Experience delivering high standards of customer service.
• Experience following food hygiene and health and safety procedures.
• Experience handling cash and using till systems.
• Level 2 Food Hygiene qualification or equivalent

• First Aid/Fire Safety Awareness/Health & Safety/Safeguarding trained
• Experience supervising volunteers or supporting team members.
• Experience assisting with stock control,…