Retail Manager; Cluster Cheshire and Sale Job Manchester area,England UK,Retail

Position: Retail Manager (Cluster 5 Cheshire and Sale)

Job description
Retail Manager (Cluster 5 Cheshire and Manchester, Sale)
Responsible to: Head of Retail
Hours: 37.30 (37.50)
Days: 5 days (over a 7-day shift pattern)
Hour: £TBC
Salary: £24,000 - £26,000 (DOE)
Main

Location:

Sale Shop, 35-37 School Road, Sale M33 7GG

With Travel to: Cheadle Shop, 48 High Street Cheadle, Cheshire, SK8 1AE

Overall Objective

Your general duties will be day-to-day responsibility for the running of our charity shops in Cluster 5; promoting high standards of service to customers and donors, and achieving sales targets as required.

Duties and

Key Responsibilities

Administration and Finance
To ensure till procedures are followed and all cash handling is in accordance with Roy Castle Lung Cancer Foundation policy.
To ensure cashing-up and banking procedures are followed and proper records are kept and submitted.
To recruit volunteers in line with shop targets.
To manage and lead all volunteers in achieving the objectives of the shop.
To ensure there are good working relations with voluntary staff.
Recruitment
To liaise with the Shop Manager on recruitment.
To ensure that the best practice is adhered to when recruiting volunteers and to maximise advertising and recruitment opportunities.
Training
To conduct regular structured training sessions for all volunteers to include customer service, sorting and pricing, till procedures and cash handling.
To develop each individual’s full potential through training and coaching
Customer Care
To ensure that a high level of customer care is maintained on the shop floor with all volunteers trained, aware and motivated to provide an excellent service in all aspects to customers and donors.
Stock and Stock Control
To ensure that the quality of donated stock put out for sale is of the standard required.
To ensure that the pricing and ticketing policy is adhered to.
To ensure that coding and culling procedures are followed.
To achieve the productivity levels as set by the shop manager
Bought in Goods
To ensure stock is checked, placed on sale and displayed prominently with point-of-sale materials.
To ensure the correct procedures are followed for recording sales and stock control.
Display and merchandising
To maintain a high standard of window and internal display and presentation of stock.
To maintain a high standard of cleanliness and tidiness in all areas of the shop.
To ensure that special window and other merchandising instructions are complied with.
General
Comply with Health and Safety legislation in accordance with Foundation policy.
To ensure the notice board, message book and display posters are up to date and in a suitable condition
You will have a deemed home shop, but will be expected to travel to the other shop within your cluster

PERSON SPECIFICATION Education / qualifications / knowledge

A good standard of numeracy and literacy E
Knowledge of the principles of good customer care E
Work effectively with others towards common goals and targets E

Experience

Significant customer service experience working within a retail environment E
Experience of Charity shop retailing desirable E
Experience of working with volunteers desirable D

Skills and Abilities

Able to work on own initiative E
Strong interpersonal skills with an ability to communicate effectively with a diverse range of people E
Knowledge of product pricing D
Good administrative and organisational skills D
Ability to handle money, keep records and organise work E

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