Team Leader, Retail

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As an ambassador for REFY, the Team Leader will be at the forefront of bringing the REFY brand to life for your customers and employees. You will support and coach the team to achieve sales goals whilst ensuring the highest standards across every touch point of the customer journey.

You will support the management, training and development of your team and put the customer relationship and experience at the heart of all your actions. This position requires flexibility and a keen interest in luxury beauty retail.

This is an on‑site position based in Selfridges, Trafford Centre, Manchester.

Sales and Customer Experience

• Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
• Engage with customers to showcase REFY products and provide personal consultations.
• Handle customer interactions effectively, focusing on high‑quality resolutions while gaining insights into customer service, sales, and brand representation.

Business Performance

• Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
• Assist your team in achieving sales targets through collaborative goal‑setting.
• Record accurate sales information weekly to monitor performance.
• Build strong partnerships with brands and retailers.
• Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
• Support management in executing impactful in‑store events and activations during peak seasons.

Team Development and Leadership

• Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
• Cultivate a team culture built on trust and open communication.
• Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.

• Demonstrated expertise in coaching and developing team members.
• Excellent interpersonal skills and ability to connect with diverse customers and team members.
• A passion for the beauty industry and luxury retail environments.
• Demonstrated success in achieving individual and team sales and KPIs.
• Experience in inventory management and visual merchandising.
• Availability for a flexible schedule, including weekends.
• Skilled at engaging with all management levels and fostering collaborative, positive business relationships.

• Cycle to Work scheme
• Community First Day
• Enhanced Maternity and Paternity Leave
• Training and Development Opportunities
• Vitality Health Insurance

REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.