Credit Controller

Overview And What We Offer

Refer a friend for £1000 bonus which is unlimited!

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

At Clarity we not only listen, we adapt and we deliver

Mon - Friday 37.5hrs

Location - Manchester

Refer a friend for £1000 bonus which is unlimited!

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

At Clarity we not only listen, we adapt and we deliver

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Purpose

To ensure the effective management of customer accounts, timely collection of outstanding invoices and reduction of aged debt. This role plays a key part in maintaining cashflow and supporting the wider Finance team, requiring strong customer communication skills and previous credit control experience.

Operational Key Tasks

• Manage a portfolio of customer accounts, ensuring timely payment of invoices.
• Proactively chase overdue debt via phone and email, maintaining clear and professional communication.
• Resolve customer queries promptly, liaising with internal teams where required.
• Monitor and reduce aged debt, escalating concerns when necessary.
• Maintain accurate records of customer interactions, disputes and payment commitments.
• Reconcile accounts, allocate payments and support month-end processes.
• Prepare reports and updates for internal stakeholders as required.
• Support continuous improvement of credit control processes.
• Communicate any risks or delays to key stakeholders promptly.
• Undertake additional duties as requested.

Compliance and Governance

• Adhere to company policies, procedures and departmental standards.
• Complete all required training and follow best practices in data security.
• Comply with GDPR, Human Rights, Health and Safety and Anti-Bribery requirements.
• Support Environmental, Social and Governance (ESG) principles.
• Work collaboratively in line with company values (IMPACT).

Skills And Experience

• Previous experience as a Credit Controller is essential.
• Strong understanding of credit control processes and debt management.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and a high level of accuracy.
• Good organisation and time-management skills.
• Ability to build and maintain positive customer relationships.
• Confident using finance systems and Microsoft Office.