Retail & Admissions Assistant

IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally‑renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio‑visual experience of the Big Picture.

IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year.

As a member of the Retail and Admission team you will be in a key, customer‑facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.

• To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
• To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
• To actively sell IWM’s Guidebooks and related offers at the museum’s entrance from our admissions desk and as an add on sale in our shops.
• To fully answer customer enquiries and deal with complaints in a calm, professional manner, calling on the support of the management team when appropriate.
• To ensure that the IWM’s financial and cash handling procedures are strictly adhered to in relation to audit and security requirements.
• To assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.

We are looking for someone who enjoys interacting with customers, sales and learning. You will ideally bring:

• Experience of working in a retail or similar environment.
• Good visual merchandising skills and excellent product knowledge.
• Confidence to proactively sell in busy environments and achieve targets.

• An interest in the history of Twentieth Century conflict.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Please note, due to the seven day nature of our operations, this role requires regular weekend working.