FTC Sales Associate Trafford

Jimmy Choo – FTC Sales Associate – Manchester Trafford

Responsibilities include:

• Providing exceptional customer service by following the Selling Ceremony and surpassing expectations at every opportunity.
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through service, attitude, personal grooming, dress code and behavior.
• Developing detailed product knowledge of construction, materials, care and design.
• Building, developing and maintaining a client database to foster repeat visits and customer loyalty.
• Resolving customer complaints promptly by investigating issues, creating solutions and recommending actions to store management.
• Playing an active role in replenishing stock according to company procedures and policies.
• Maintaining effective stock controls to ensure accurate supply and record keeping.
• Participating and supporting the team in stock takes as required.
• Attending and participating in all store meetings and training events to ensure clear communication.
• Representing Jimmy Choo during promotional events and activities.
• Ensuring merchandise presentation meets VM standards and maintaining concession tidiness and cleanliness.
• Contributing ideas and suggestions to improve concession performance.
• Monitoring key performance indicators to increase concession performance and achieve store and individual targets.
• Implementing required procedures, standards and policies as outlined in Retail Excellence and company communications.
• Ensuring compliance with host store policies and procedures.
• Communicating potential health and safety issues to the Store Manager and complying with Jimmy Choo Safety and Security procedures.
• Supporting the Store Manager and Assistant Manager in back‑office and administrative operations as requested.
• Demonstrating flexibility by supporting store management with ad‑hoc duties as needed.

Compensation Range: 0.00 - 1, GBP

The Company is an equal employment opportunity employer and does not unlawfully discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other protected class. Harassment based on these categories is prohibited.