Retail Sales Assistant

Retail Sales Assistant – Travelex Manchester Airport

Location: Manchester Airport, Manchester, England

Hours: 24 per week, shift work (between 3am and midnight, Monday to Sunday)

Pay: £13.60 per hour + monthly bonus

Contract: Permanent, Part-time

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Applying training and offering expert advice on products and services, converting interest into sales
• Consistently working toward achieving and exceeding team sales targets
• Processing foreign exchange transactions and online orders accurately in a fast‑paced environment so customers leave happy
• Collaborating with the team to drive performance, deliver excellence and celebrate success together
• Following company processes and paying attention to detail to ensure everything stays on track

• Excellent communication and active listening skills with a passion for customer service
• Positive, can‑do attitude and ability to tackle challenges and make a difference each day
• Team player prepared to learn, grow and develop within an upbeat environment

• Private Medical, Dental and Critical Illness Insurance and discounted health checks and wellness screenings at preferential rates
• Well‑being support programmes for physical, mental and financial wellness
• Discounts across retail, travel and lifestyle partners
• Flexible shift patterns with the possibility of voluntary overtime during busy seasons
• Pro‑rata 25 days holiday plus bank holidays
• Monthly bonus when targets are met
• Pension plan with Scottish Widows
• Career development through training, learning pathways and internal opportunities

• Application review – the team will contact you if your experience matches the role
• Online interview – a short currency conversion exercise will be completed with a team member
• Bureau visit – meet the Bureau Manager and observe the bureau in action
• Offer – if suitable, an offer will be made followed by pre‑employment checks (criminal conviction, credit and sanctions)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.