Store Manager, Retail & Store Manager

Responsibilities

• Drive the overall performance of the store, managing and developing the team and ensuring an exceptional customer experience.
• Generate profit by exceeding KPIs, managing P&L, controlling costs within budget, and maximizing local market opportunities.
• Motivate and equip the team to achieve excellence in their roles.
• Maximise commercial opportunities, implementing visual merchandising and window guidelines to a high standard.
• Promote and deliver piercing services to customers with the team.
• Be flexible, supporting other stores and team members to achieve a common goal.
• Maintain an inclusive environment, promoting equality and kindness.

• Strong customer focus, reflecting passion for products and a drive to create an exceptional customer experience.
• Demonstrated excellence in customer service, both personally and through team leadership.
• Confident, inspirational leader; example-driven to foster a great workplace.
• Proven track record of managing a successful retail store.
• Passionate, resilient, can‑do attitude.
• Creative approach to support the store and develop the team.
• Excellent communication skills.
• Solution‑driven individual with decision‑making ability and ownership mindset.
• A competitive salary and exciting bonus scheme.

• Staff uniform allowance.
• Generous staff discount across all brands (Accessorize, Monsoon, Monsoon Childrenswear, Monsoon Home).
• Additional day holiday to celebrate your birthday.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.