Store Manager, Tommy Hilfiger - Trafford Centre

TOMMY HILFIGER – TRAFFORD CENTRE – STORE MANAGER (FIXED TERM CONTRACT)

Our stores are the life and soul of our business. They serve as the main touchpoint with our evolving consumer base and are where we showcase our brands.

The Store Manager leads the team to achieve business and performance goals, ensuring exceptional customer experience and adherence to brand standards.

• Partner with the store management team to build on business opportunities and achieve company standards and goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
• Ensure “door to floor” best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards for clear and consistent execution.
• Communicate regularly with the buying team to ensure correct stock levels and demographically appropriate stock.
• Analyze store level reports and create action plans to improve results.
• Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Manage manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Provide training and coaching for employees (daily, weekly and monthly) and ensure it is documented.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Make commitments and decisions on available information even under stressful and changing conditions.
• Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Convey clear ideas and goals, manage implementation of those ideas and manage measurable and achievable results.
• Create energy and excitement around shared goals and values.

• Progressive retail experience.
• Store management experience in the service or retail industry.
• Extensive experience connecting to consumers in a brand retailer.
• Experience in retail operations, budgeting, planning and sales.
• People management experience and ability to act with purpose to resolve conflict.
• Effective communicator with the ability to cultivate belonging.
• Collaborative, winning mindset and ability to recognize and celebrate contributions.
• Courageous in giving constructive feedback.
• Fast‑adaptable and able to work at pace.
• Energetic and able to inspire trust with a clear presence on the shop floor.

We offer a competitive and comprehensive benefits program that provides protection, peace of mind and flexibility to support associates at home and  Europe and our brands are committed to fostering an inclusive and diverse community with a strong sense of belonging.

PVH builds Calvin Klein and Tommy Hilfiger into desirable lifestyle brands, growing on a global scale. Our values and scale drive fashion forward for good, one team, one vision.

PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment based on their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under law. Compensation is based on job‑related factors.