Store Manager Selfridges

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client centric philosophy, effectively managing both front and back of house activities to foster team engagement and drive business success.

• Lead by Example
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  Act as a Brand Ambassador, inspiring trust, commitment, and client centric excellence, and lead by example.
• Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices; act as an agent of change.
• Achieve and exceed sales objectives & targets
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  Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
• Develop Clienteling strategies
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  Foster the store team to craft personalized client journeys, use CX measurement programs to coach the team, partner with LST and DSM to elevate the experience.
• Execute strategies to recruit new clients, host in store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
• Ensure a seamless and consistent client experience in store and remotely for all client types, following the brand's selling experience, enhancing italianness and hospitality.
• Manage store team organization and development: ensure smooth organization of the team (front, back, and CARE) and resources, challenge the status quo to bring innovation.
• Coach, develop, and retain high performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities; cultivate inclusivity while managing and developing multicultural teams.
• Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
• Supervise store operations and maintenance: organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
• Be responsible for the good maintenance, safe environment, and good functioning of the store.
• Demonstrate market knowledge and awareness: stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

• Client centric
• Client Relationship Development
• Networking
• Ownership
• Influence
• People Development
• Team Management
• Observational Skills
• Impact Driven
• Growth Mindset
• Brand Sensitivity
• Proactivity
• Resilience

• Business Development
• Retail Management
• Coaching
• Operational Excellence
• Compliance Management
• Knowledge of local market trends (competitors, luxury business, etc.)