Concession Manager

Overview

This unique brand captures the essence and spirit of the piercing industry, balancing an unforgettable ear-piercing experience with the most desirable jewellery to wear.

Already operating a number of successful concessions within a nationally admired department store group, the company's growth continues at pace.

There is undoubtedly a growing appetite among retailers to attract and retain the very best service providers and brands that are able to deliver exceptional customer experiences alongside genuine category expertise.

This company has enjoyed a meteoric rise, and there remains significant market opportunity for its premier service and brand offering to continue setting new commercial standards.

• Oversee daily operations of a high-profile concession and ensure seamless day-to-day trading within a host store environment, observing the best practices of both organisations at all times.
• Manage each concession's inventory and ensure supplies are consistently available to maximise on-site facilities usage.
• Lead your team to maximise piercing studio utilisation, maintain the highest piercing standards, and professionally present every related sales opportunity, including jewellery sales and aftercare products.
• As additional concessions become operational, bring satellite locations under your management responsibility.

• Drive and determination to ensure every aspect of retailing and customer service is delivered to the highest possible standard.
• Strong leadership skills demonstrated through previous experience, enabling you to inspire and empower colleagues to consistently deliver and exceed the company's customer promise.
• Experience with in ear piercing or the wider beauty industry and an appreciation of customer education and personalised styling advice.
• Confident across a broad range of management disciplines, including recruitment, staff training, performance management and health and safety best practice.
• Motivated by planning and implementing promotional activities when appropriate, with the ability to manage staff rotas to ensure full operational and sales capability at all times.

This is an exceptionally varied role within a fast-growing and exciting sector. The position offers considerable responsibility and provides an excellent opportunity for an accomplished retail manager to make a genuine impact.

The company prides itself on being current, innovative and trend-led. For a Retail or Concession Manager looking to progress their career with a business that continually strives to go above and beyond, this represents an outstanding opportunity within the jewellery industry.

To apply, please forward your CV directly to Jolyon at JML using the contact details provided below