Supervisor F.C. - Stadium store

The Job With an exciting store expansion on the horizon, we're looking for three passionate Supervisors who are ready to lead from the front and help create an unforgettable shopping experience for every fan who walks through our doors. As a Supervisor, you'll play a key role in bringing the energy of the game to life on the shop floor. You'll lead and inspire the team during your shifts, champion outstanding customer service, drive sales performance, and ensure the store is always fully stocked, well presented, and ready to welcome supporters.

Working closely with the management team, you'll help create a positive, high-performing environment where both customers and colleagues thrive. We're looking for someone with previous retail or supervisory experience, strong leadership skills, and a genuine passion for football and retail. If you're an energetic team player who loves motivating others, taking ownership, and making an impact, this is your chance to be part of an exciting new opening from day one and help shape its success.

• Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager
• Ensuring set KPI’s, seasonal and yearly budget objectives are met
• Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control
• Supporting the financial operations of the Store through successful management of controllable costs
• Upholding the Company, Team/League values and standards
• Ensuring Visual Merchandising and Operational Store standards are consistently met
• Creating a rewarding and collaborative work environment in which employees are encouraged to grow
• Recruiting a qualified team of customer service assistants
• Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires
• Providing feedback to store assistants in all areas of the business
• Performing ‘Manager on Duty responsibilities’
• Other occurring relevant activities and/or projects

• You bring a retail, hospitality or assisted sales experience (1–3 years), ideally in sportswear, footwear, or football-related products
• A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win
• A hands-on leader who energizes the team and leads by example on the shop floor
• Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences
• A natural communicator who builds trust and team spirit with both customers and colleagues
• Excellent communication skills (Excellent standard of English speaking)
• Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture
• Ambitious and positive, with a clear drive to grow take on more responsibility

To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.

• The role includes weekday and weekend shifts, flexibility on working hours is essential
• This role offers a competitive base salary, reflecting your experience and contribution to the success of our store
• Regular incentives, team socials, and recognition awards to celebrate your contributions
• Tailored training programs designed to support your growth
• Supportive, fun, and high-performing team culture that makes work rewarding

We like to think of ourselves as a family of experts. Ok, we know what you’re thinking: at over 700 members, that’s a pretty big family. But what we really mean is that, whatever our skills or our story, whatever the task or the time pressure, we’re in it together. Pushing each other, backing each other and believing in each other, always.

We’re one STICHD. And that matters, because this one company does a lot. We partner with some of the world’s most iconic brands to create products that people love. From socks and underwear to swim and fanwear. From PUMA and Levi’s to Formula 1 and Manchester City. From design and logistics to retail and events. From our HQ in the Netherlands to sales offices and logistics centres all…