Floor Lead F.C. - Stadium store

Floor Lead Manchester City F.C.

- Stadium store

With an exciting store expansion on the horizon, we're looking for two enthusiastic Floor Leads to join our team and help bring the next phase of our retail journey to life.

You'll be supporting the Retail Manager and the Deputy Store Manager in running day-to-day Stadium Store operations! Leading and motivating the team to deliver standout customer service! Driving sales and aiming to achieve targets! Ensuring the Stadium Store is always stocked and Match-day ready!

We are after someone with Retail Management or Supervisory experience, a passion for football, retail, and the energy and leadership skills to make an impact!

• Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager;
• Ensuring set KPI’s, seasonal and yearly budget objectives are met;
• Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control;
• Supporting the financial operations of the Store through successful management of controllable costs;
• Upholding the Company, Team/League values and standards;
• Ensuring Visual Merchandising and Operational Store standards are consistently met;
• Creating a rewarding and collaborative work environment in which employees are encouraged to grow;
• Recruiting a qualified team of customer service assistants;
• Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires;
• Providing feedback to store assistants in all areas of the business;
• Performing 'Manager on Duty responsibilities';
• Other occurring relevant activities and/or projects.

• You have experience as a Manager or Supervisor in Retail (or hospitality), ideally in sportswear, footwear, or football-related products;
• A winning mindset - you're goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win;
• A hands-on leader who energizes the team and leads by example on the shop floor;
• Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences;
• A natural communicator who builds trust and team spirit with both customers and colleagues;
• Excellent communication skills (Excellent standard of English speaking);
• Football enthusiast - you speak the language of the game and stay up to date with the latest gear, trends, and fan culture;
• Ambitious and positive, with a clear drive to grow into a Store Manager role and help your team reach peak performance.

To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.

• The role includes weekday and weekend shifts, flexibility on working hours is essential;
• This role offers a competitive base salary, reflecting your experience and contribution to the success of our store;
• Regular incentives, team socials, and recognition awards to celebrate your contributions;
• Tailored training programs designed to support your growth;
• Supportive, fun, and high-performing team culture that makes work rewarding.

We like to think of ourselves as a family of experts.

Ok, we know what you're thinking: at over 700 members, that's a pretty big family. But what we really mean is that, whatever our skills or our story, whatever the task or the time pressure, we're in it together. Pushing each other, backing each other and believing in each other, always.

We're one STICHD. And that matters, because this one company does a lot.

We partner with some of the world's most iconic brands to create products that people love. From socks and underwear to swim and fanwear. From PUMA and Levi's to Formula 1 and Manchester City. From design and logistics to retail and events. From our HQ in the Netherlands to sales offices and logistics centres all over the world. Like we said: a lot.

Because at STICHD, you get the best of both worlds. The buzz and exposure of working on a global scale with the world's biggest brands. The freedom and flexibility to find your own passion and follow your own path. But most of all, because we care. We really…