Showroom Manager & Showroom

Position: Showroom Manager & Showroom staff
Showroom Manager Cut Price Tiles Hitchin SG4 0TW
Full-time | Permanent | 5-day week (including weekends) £35,000 – £40,000 Basic per annum plus uncapped commission scheme Applicants must be authorised to work in the UK We are a well-established wall and floor tile business with multiple retail outlets and over three decades of expertise. As one of the UK’s largest importers of high-quality, affordable tiles, we offer more than 300 exclusive ranges for homes and businesses.

We specialise in durable, beautiful tiles for indoor and outdoor spaces and are known for exceptional service, value, and a wide product portfolio.

The Role We are looking for a confident, commercially minded Showroom Manager to lead the day-to-day operation of one of our retail showrooms. You will drive sales performance, deliver outstanding customer experiences, and manage the showroom team to achieve targets while upholding our standards of service and presentation.

Key Responsibilities
• Lead, motivate, and develop the showroom sales team to maximise performance and deliver excellent customer service
• Drive sales results through effective team coaching, floor presence, and personal selling when required
• Ensure the showroom is presented to a consistently high standard, including product displays, stock accuracy, and overall customer experience
• Monitor daily, weekly, and monthly sales performance against targets and take proactive action to close gaps
• Handle customer enquiries, complaints, and complex sales situations with professionalism and commercial awareness
• Maintain high standards of operational compliance, including health & safety, cash handling, and company procedures
• Support recruitment, onboarding, and ongoing training of showroom staff
• Provide regular feedback to senior management on performance, customer trends, and operational issues
• Foster a positive, high-performing team culture focused on results, reliability, and continuous improvement Benefits
• Competitive basic salary plus uncapped commission
• Job security within a long-established, reputable company
• Overtime opportunities
• Full training and ongoing development support
• Opportunity to progress within a multi-site retail business

The Ideal Candidate You will be an experienced people manager or high-performing sales professional ready to step into management. Retail or showroom experience is highly desirable. You will demonstrate:
• Strong leadership and people-management skills
• Proven ability to drive sales and achieve targets
• Excellent communication, coaching, and interpersonal skills
• A proactive, results-oriented approach with high attention to detail
• Reliability, commercial awareness, and a professional attitude
• Passion for delivering outstanding customer service and developing others If you are ready to lead a showroom team, deliver strong results, and grow with an established business, we would like to hear from you.