RETURNERS) Retail Assistant 2026

(RETURNERS) Retail Assistant
- Manchester 2026

Date

PLEASE ONLY APPLY TO THIS ROLE IF YOU WORKED IN THIS ROLE IN 2025.

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.

Role Overview

Retail Assistants support the day-to-day operations of a retail store, helping to create a positive shopping experience for customers. This role involves a combination of customer service, product knowledge, merchandising, and general store maintenance.

Key Responsibilities:

Customer Service & Support

• Greet customers as they enter the store and offer assistance in a friendly and professional manner
• Provide detailed information about products, services, and promotions to help customers make informed decisions
• Respond promptly and politely to customer inquiries, complaints, or returns, ensuring satisfaction is maintained
• Upsell and cross-sell products where appropriate to meet sales targets
• Operate point-of-sale (POS) systems to process sales quickly and accurately
• Handle Jingles (cash) and credit/debit card payments with attention to detail and security
• Issue receipts, refunds, and exchanges in accordance with store policies
• Balance cash register drawers at the beginning and end of shifts
• Replenish stock on shelves and racks, ensuring products are neatly arranged and easy to find
• Assist with stock rotation and ensure expired or damaged goods are removed from display
• Support stocktakes/inventory audits by counting items and recording quantities accurately

Store Presentation & Maintenance

• Keep the sales floor clean, organized, and visually appealing at all times
• Set up promotional displays and signage in line with store marketing guidelines
• Ensure tills and counter areas and common areas are tidy and well-maintained
• Follow store opening and closing checklists/procedures

Health & Safety Compliance

• Follow all company policies related to health, safety, and hygiene
• Be vigilant about potential hazards and report safety concerns to management
• Maintain awareness of loss prevention procedures to help reduce theft and damage
• Work closely with colleagues and supervisors to ensure smooth store operations
• Participate in team meetings and training sessions to stay updated on new procedures, products, and promotions

Required Experience:

• Ability to clearly explain product details, answer quest questions, and engage in positive conversation
• Active listening skills to understand guests needs and offer suitable solutions
• Comfortable interacting with a wide range of people from diverse backgrounds

Strong Interpersonal Skills

• Friendly, approachable, and helpful demeanour that makes guests feel welcome
• Team-oriented attitude with the ability to collaborate effectively with colleagues and management
• Patience and tact when dealing with difficult guestsor situations

Customer-Focused Mindset

• Committed to providing a high level of service and enhancing the overall shopping experience
• Immerse yourself in the Elven World with your actions and use of terminology, fully embracing your Elf Name
• Ability to remain calm and professional under pressure, especially during busy periods or when resolving complaints
• Proactive in identifying guests needs and going the extra mile to meet them

Attention to Detail

• Accurate when handling cash, pricing items, and completing transactions
• Diligent in checking stock levels, expiry dates, and store presentation standards
• Basic understanding of sales techniques, such as upselling and cross-selling
• Ability to promote current deals
• Driven to meet team sales forecastswhere applicable and under the direction of the Duty Retail Manager

Adaptability and Flexibility

• Willingness to perform a variety of tasks and shift focus quickly as needed
• Comfortable with changing schedules, including evening and weekends
• Ability to learn new systems, products, or procedures quickly

Problem-Solving Skills

• Capable of handling unexpected issues, such as stock shortages or guest concerns
• Resourceful in finding solutions without always needing direct supervision
• Able to remain composed when multitasking or working in high-pressure situations

Basic Numeracy and Technology Skills

• Confident in handling Jingles (Lapland currency) and calculating change
• Familiar with using point-of-sale systems, barcode scanners, and basic…