Charity Assistant Shop Manager

Make a difference every day with PDSA About Us Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We're now on a journey to expand our reach to support even more people and their beloved pets.

To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years. If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us.

Let's build a brighter future for pets and their owners, together. Support the Shop Manager in running the Keynsham PDSA shop day to day. Work closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. Ensure great customer service, efficient stock rotation, and strong brand messaging. Use financial and competitor data to spot opportunities for improvement.

Champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity. Strong interpersonal skills and love the buzz of retail. Experience from the retail sector with a proven track record of contributing to sales targets. Understanding of what great customer service looks like. Organised, approachable, and proactive. Enjoy coaching and motivating volunteers, encouraging new ideas, and supporting a culture of continuous improvement.

Enthusiastic about PDSA's work and proud to represent the charity with every customer you meet. £13.45 per hour, 21 hours per week Flexible working options to support your work–life balance and individual circumstances. 25 days' holiday plus Bank Holidays. Three paid special days off:
Volunteering Day, Celebration Day, and Wellbeing Day annually. Generous pension options, with PDSA contributions starting at 5% and rising to 10%. Life assurance providing four times your annual salary for added peace of mind. AXA Health Employee Assistance Programme, with 24/7 wellbeing support. Retail, holiday, and lifestyle discounts available through the staff Fetch benefits platform. Enhanced maternity, paternity, and adoption leave to support you and your family.

15% discount on PDSA Pet Insurance plus access to staff veterinary services. PDSA is committed to embedding a culture of diversity and inclusion within its teams that reflect the communities it serves. The company offers a range of family-friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. PDSA is committed to safeguarding and promoting the welfare of children, adults at risk, and all colleagues, expecting everyone who works for them to share this commitment and treat people with courtesy and respect.

Recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks. The Company has experienced unprecedented growth over the past few years. It has a vast number of employees and provides support to clients from all over the country.