Broker Support Consultant

Our client is looking for a motivated and proactive Broker Support Consultant to join a fast-paced and growing financial services team. This is an entry-level sales support role ideal for recent graduates or early-career professionals looking to break into the specialist mortgage or finance sector.

You'll work closely with mortgage brokers across the UK to assist with second charge mortgage applications, liaise with a panel of 12 specialist lenders, and support field-based account managers. This is a target-driven role offering excellent career progression and full training.

• Answer inbound calls promptly and professionally.
• Support brokers in sourcing solutions for second charge mortgage cases.
• Accurately input client data into the CRM system, ensuring GDPR compliance.
• Help schedule appointments and training sessions for external account managers.
• Attend internal and lender sales meetings to maintain strong market knowledge.
• Promote company services by understanding and presenting key USPs.
• Track and update broker activity, applications, and feedback.
• Support ongoing broker training and engagement via our Case Flow platform.
• Achieve KPIs related to enquiry response times, conversion rates, and lender distribution.

• Self-motivated, driven, and ambitious personality
• Excellent communication and negotiation skills
• Comfortable working in a fast-paced, target-driven environment
• Confident using CRM systems and Microsoft Office
• Strong attention to detail and ability to follow process
• Sales or customer service experience is a plus, but not required
• Minimum GCSEs (or equivalent) in Maths and English

• Full training in the second charge mortgage market
• A clear career path in financial services and sales
• Exposure to top lenders and broker networks in the UK
• Ongoing CPD opportunities and industry-recognised learning

Healthshield membership and benefit scheme, joining on Tier 1 and increasing to

Tier 2 after probation is passed and Tier 3 after 5 years service

Perk box membership

20 days holiday pay plus statutory bank holidays, increasing each year by 1 day up

To 25 days holiday allowance