Senior Trading Manager Acquisition

Role

The Senior Trading Manager Acquisition is responsible for the commercial efficiency of our new customer acquisition trading KPI, from sale through to connection and bill payment. You will optimise the sales channel mix through online and agent channel sales.

You will have strong analytical skills and experience in using data to change the end-to-end sales journey to maximise conversion of available demand; be that demand an online visit to the sales website, an inbound or outbound call, or a face-to-face sales interaction. You will work to define Insight and Analytics requirements to benchmark changes in performance with price-proposition, sales channel mix and online content changes.

Strong stakeholder management is key, both internal with Tech development squads and external partners such as online affiliates.

The Commercial Team plays a crucial role in driving the financial success of Talk Talk Consumer, by managing revenue generating activities, business strategy and customer/supplier relationships. We understand the market context, influence better commercial outcomes and interlink Consumer KPI through the customer lifecycle to balance trading risks and opportunities.

Our industry is fast paced, reactive and ever changing, which means we can never stand still and need to keep evolving to stay ahead of the competition. So, if you enjoy being challenged to think differently and creatively, and like collaborating with like-minded people then we’re looking forward to welcoming you into the team!

• Responsible for the commercial efficiency of our new customer acquisition trading KPI, from sale through to connection and bill payment. You will optimise the sales channel mix through both online (direct / affiliate) and agent channel sales.

• Responsible for developing online sales growth opportunities; creating, executing, and optimising online trading plans. Own the online acquisition conversion and new customer margin KPI.

• Accountable for driving sales operations to improve agent sales channel conversion rates. This may be through harvesting prospect data from online visitors where the sale was not completed online, leveraging systems such as Sale Cycle to drive next best action (be that an inbound or outbound call, or a face-to-face interaction).

• Manage the day-to-day relationship with affiliate partners (for example AWIN and Gift Cloud).

• Drive changes to online content to support positioning of offers and other promotional activity. Tracking content changes / campaigns / banners and their impact on click-through rates and acquisition sales.

• Responsible for ensuring the acquisition web pages are kept up to date with the correct offers, banners and product / brands.

• Accountable to making the acquisition content changes to enable the Digital Marketing team to maximise SEO, PPC and other marketing techniques. Ensure the online strategy is aligned with the Paid, Display, Social and Affiliate marketing strategies

• Responsible for interlock with online development squads on roadmap development and supply of trading campaign briefs.

• Highly organised

• Very numerate

• Behave with high level of integrity, honesty, respect, and empathy.

• Prepared to make decisions and recommendations for improvement and being responsible for outcomes.

• Excellent communication and collaborating skills.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At Talk Talk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too