Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you want to be part of a global, market‑shaping company that is transforming how organisations engage with their customers through AI, digital innovation, and experience orchestration?

Do you thrive in complex sales environments, love winning new logos with cutting‑edge technology?

Are you energised by sales strategies for a changing market, continuous learning, and being part of a high‑performing, collaborative team supported by experienced leadership and an expert Sales Coach?

If so we'd love to meet you.

At Genesys, we empower organisations to create personalized, predictive, AI‑driven experiences— a result, we are widely recognised as the leader in the customer experience (CX) and contact centre space.

We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking for exceptional Enterprise Sales Professionals who are passionate about helping customers unlock the value of AI, cloud, and experience orchestration.

Bring your ambition, curiosity, energy and drive, and together we’ll redefine what exceptional experience looks like.

As an Enterprise Account Executive, you will be a key driver of growth, helping UK enterprise organisations modernise their customer and employee experiences using Genesys’ AI‑powered cloud solutions.

You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry‑leading Experience Orchestration platform.

You’ll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

• Identify, create, and expand new business opportunities across enterprise accounts.
• Engage executives with a compelling AI‑driven transformation vision.

• Explore customer challenges and align them to Genesys’ AI, digital, and orchestration capabilities.
• Create value‑led proposals that showcase measurable business outcomes.

• Lead complex SaaS deals with discipline and precision using MEDDPICC.
• Run world‑class discovery, build champions, and navigate multi‑stakeholder environments.

• Influence C‑level decision‑making with market insights and thought leadership.
• Help customers understand how AI can optimise operations, elevate experiences, and drive ROI.

• Collaborate with SDRs, solution consultants, marketing, and customer success teams.
• Represent and embody One Genesys values in every interaction.

• Proven track record selling enterprise SaaS or Cloud/Digital solutions.
• 7+ years managing and closing complex sales cycles.
• Experience with MEDDPICC methodology.
• Strong business acumen, communication, negotiation, and stakeholder engagement skills.
• Evidence of consistent over achievement.

If a Genesys employee referred you, please use the link they sent you to apply.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.…