Event Coordinator, Sales

Delamere Manor, a prestigious country manor house nestled in the heart of the Cheshire countryside, offers an unparalleled opportunity to join one of Cheshire’s most sought-after wedding and events venues.

We are currently seeking a versatile Sales and Events Assistant to play a pivotal role in promoting, organising, and coordinating our diverse range of events and weddings. Reporting to the Events & Operations Manager, you will collaborate closely with both the sales and events teams to ensure seamless operations and exceptional customer experiences. Candidates should possess a minimum of 12 months of experience in sales, events, weddings, and hospitality.

• Manage confirmed bookings via phone and email, ensuring comprehensive customer files are accessible to the sales team.
• Demonstrate strong multitasking abilities, efficiently managing multiple clients and events concurrently.
• Oversee events and weddings on the day-of, addressing challenges, welcoming guests, directing event setup, communicating with staff, and coordinating suppliers.
• Anticipate and plan for various scenarios, maintaining top-tier customer service levels.
• Collaborate effectively with partners and suppliers throughout event planning processes.
• Implement internal processes to book and record viewings with accurate client information.
• Conduct consistent venue tours, showcasing key features and aligning with client needs.
• Collaborate with the Sales Team to drive sales and convert inquiries into confirmed bookings.
• Deliver a high-end level of customer service, adhering to sales processes diligently.
• Identify and capitalise on sales opportunities during client interactions and events.
• Develop a strong working knowledge of the company to identify and pursue new business opportunities.
• Craft event proposals tailored to client needs, ensuring timely delivery.

• Serve as the primary point of contact for customers from initial inquiry through to event execution.
• Coordinate customers, guests, suppliers, and team members throughout events and weddings.
• Support clients in planning event aspects, including venue layouts, seating plans, and F&B requirements.
• Liaise with the Events & Operations Manager regarding event payments and invoicing.

• Contribute as a team player across all event areas, supporting the sales and events teams with setup and breakdown duties as needed.

• Minimum of 12 months of sales, events, and hospitality experience.
• Demonstrated commitment to delivering exceptional, high-end customer service.
• Proficiency in administrative tasks, with confidence in using telephone systems and computer software.
• Excellent communication and organisational skills, with strong client-facing abilities.
• Attention to detail and a team-oriented mindset.

• Proficient event planner with the ability to handle a high volume of inquiries both independently and as part of a team.
• Capable of building strong relationships with internal and external teams.
• Flexible attitude towards working hours, including weekends and late evening shifts.
• Familiarity with CRM/Sales software for lead management and conversion.