Key Account Manager - Retail & E-Commerce

About Franke
About the job

• Reports to the National Sales Manager Retail and e-Commerce
• Day to day Management of specified national retail and e-commerce customer accounts to include: product ranging, forecasting, pricing and terms negotiation, head office and store level relationship management
• To grow turnover and profitability with all accounts in a sustainable fashion
• Managing Key Customer Accounts at all levels as the responsible Franke contact
• Building head office relationships in buying, merchandising/planning and marketing to drive ranging and promotional activity
• Building relationships with regional and store level customer representatives to drive sales and brand awareness
• Implementing but also driving strategic initiatives alongside NSM
• Work closely with the Internal Key Account Manager to ensure all data and tasks are completed
• Work closely with all internal colleagues in each business function to ensure smooth running of customer accounts
• Present and report on competitor activity within the category.

Experience

• 3+ years of sales experience in similar role
• Ofworking with multiple, complex accounts in the national retail and e-commerce sectors.
• Of delivering customer pitches and training
• Proven track record in managing and negotiating with key account customers
• Influencing at senior levels (externally and internally)

Other

Skills:

• High level of education – ideally to degree standard
• Strong analytical, numerical and communication skills
• Competent in preparing reports, undertaking presentations, managing time and workload
• Experience of CRM applications
• High level of IT literacy
• High level of attention to detail

• Pension Scheme with 6% employer contribution
• Other employee benefits
• Discounts on Franke products

• Some flexibility in hours required to support the needs of the business including some national travel and occasional overnight stays.

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.