Junior Account Manager

We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment.

Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.

We are proud of our reputation for combining cutting-edge tech with down-to-earth people, we have big ambitions and a clear sense of who we are. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at Max Contact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively.

We don’t stand still, and neither will you.

At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

We're builders, problem-solvers, and customer champions who believe in innovation with purpose, human-first technology, and delivering results that matter. You'll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day. If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast-moving tech business.

We are looking for an ambitious and commercially focused Junior Account Manager to join our growing Sales department.

The Junior Account Manager (JAM) supports the Account Management team in retaining and growing revenue across an assigned portfolio of customers. This role focuses on building foundational commercial skills, maintaining strong customer relationships, and supporting renewals and expansion opportunities.

Junior Account Managers work closely with and internal teams to ensure customers receive value from Max Contact’s solutions while developing the skills required to eventually manage accounts independently.

• Support Account Managers in managing relationships with assigned customer accounts
• Act as a day-to-day contact for operational or commercial queries where appropriate
• Build relationships with customer stakeholders and develop understanding of their business goals
• Participate in customer meetings, account reviews, and renewal discussions
• Assist in preparing materials for customer reviews (QBRs where applicable)
• Work closely with internal teams including:
  • Customer Success (adoption and onboarding support)
  • Finance
  • Rev Ops

• Support the Account Manager with renewal preparation and commercial administration
• Identify potential upsell or cross-sell opportunities
• Assist with managing commercial documentation such as contract amendments and pricing updates
• Help track customer adoption and usage trends
• Contribute to pipeline development and account planning activities
• Follow established sales stages, processes, and governance.
• Maintain accurate account notes and activity records in Salesforce
• Support the Account Manager in maintaining pipeline and renewal visibility
• Ensure all customer interactions and opportunities are logged in the CRM
• Develop strong CRM hygiene and reporting habits.

• Successful support of renewals and expansion opportunities
• High levels of customer engagement and responsiveness
• Accurate CRM updates and strong data quality
• Demonstrated development of commercial and customer management skills
• Positive collaboration with internal teams.

• Curiosity and willingness to learn, particularly around AI and emerging technology
• Strong organisation and attention to detail
• Collaborative and supportive approach to team success
• Ownership of personal development and growth

You will receive:

• Structured onboarding (products, customers, systems)
• Salesforce and sales process training
• AI product and value…