Senior Customer Success Manager Job Manchester area,England UK,Sales

An awesome opportunity has arisen for a French speaking, Senior Customer Success Manager to join our team!

You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with Safety Culture.

The ideal candidate will have a strong track record of managing Enterprise customers in various industries.

About you:

10+ years total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
Professional fluency in French and English
Strong ability to build executive relationships and drive business value for Enterprise customers
A background in leveraging data through a variety of tools to inform and execute customer‑facing and internal strategies
Persuasion and presentation skills, with the ability to communicate up and down an organisation
Ability to actively listen, understand customer pain points and take action
Thrives in a fast‑paced, dynamic environment
Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

How you will spend your time:

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
Understand customers’ business objectives, challenges, and industry‑specific needs to drive success
Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
Advocate for customers internally, influencing product development based on industry trends and customer feedback
Contribute to the development of industry‑specific playbooks, collateral, and case studies

At Safety Culture, we care about people and growing the team, through:

You’ll also receive other perks such as:

Equity with high growth potential and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Safety Culture office
Access to professional and personal training and development opportunities;
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
In‑house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as access to our onsite gym, EAP services and generous parental leave policy
Quarterly celebrations and team events
Table tennis, board games, gym sessions, book club, and pet‑friendly offices

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