Sales Support Administrator

Overview

We’re looking for a Sales Support Administrator to join our fast-paced and growing sales team at Ultra

LEDs.

If you’re organised, proactive and enjoy working in a collaborative environment, this is a great opportunity to build a long-term career in sales within a dynamic and ambitious business.

You’ll play a key role in supporting our sales function, ensuring a seamless customer experience and helping the team operate efficiently day-to-day.

As a Sales Support Administrator, you’ll work closely with our Account Managers and wider teams to support customer enquiries, manage quotations and keep our internal processes running smoothly.

This is a varied, hands‑on role suited to someone who enjoys problem‑solving, working with people and being at the heart of a busy commercial environment.

• Support the sales team with day-to-day activities and maintain accurate systems and records
• Prepare and send customer quotations in a timely manner
• Respond to customer enquiries via phone, Freshdesk and social media channels
• Assist customers at our Click & Collect counter, ensuring a smooth and efficient experience
• Liaise with internal departments to resolve issues and share customer feedback
• Collect and analyse data to support sales performance and business decisions
• Develop strong product knowledge to support the sales process

• Minimum 1 year’s experience in a customer‑facing or administrative role
• Highly organised with strong attention to detail
• Excellent communication skills and ability to build rapport with customers
• Confident using Excel and working with data
• Able to prioritise and manage workload in a fast‑paced environment
• Proactive, hands‑on and willing to take ownership
• Experience using Freshdesk or similar systems is beneficial but not essential

At Ultra

LEDs, we supply high-quality LED lighting solutions used by some of the world’s most recognisable brands and projects — from Love Island and Erasure’s world tour to DC10 Ibiza, Wembley Stadium, Next, Mulberry and BMW.

We’re a fast‑growing, ambitious business with a strong team culture built around collaboration, energy and getting things done.

• 25 days holiday + bank holidays
• Company pension
• Monthly staff events
• Enhanced maternity leave
• 2-week sabbatical after 5 years
• Free on‑site parking
• Excellent transport links (8-minute walk from tram)
• Modern office with kitchen and shower facilities