Design Consultant

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands of 5‑star customer reviews).

With a store in Covent Garden in London, a showroom in the heart of the City of London and a showroom in New York, we attract customers to our in‑person consultation experience.

We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.

Contract type:
Permanent/Full time

Location:

Manchester Showroom

Salary:
Salary dependent on experience

Job posted: 20th June 2026

A Taylor & Hart Design Consultant is the face of the company and is an expert in providing customers with an industry‑leading consultation experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each Design Consultant uses their talent, experience and people skills to meet with our customers in person and through our virtual consultations and ensure all customer’s rings are perfectly created just for them, with love and without limits.

• Warmly welcome customers to their Taylor & Hart consultation, either in person or virtual.
• Inspire excitement with every customer they meet, ensuring each becomes a brand ambassador.
• Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
• Deliver sales efficiently.
• Contact and qualify new bookings in advance of their visit to our showroom.
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non‑responded or otherwise waiting leads.
• Respond to all new customer enquiries as quickly as possible, mostly within one working day.
• Commit time for the wider team in setting customers’ expectations to ensure their experience is set up for success from their first point of contact to after they receive their purchase.
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth.
• Produce a high conversion rate of consultations that convert into sales.
• Work as part of a team to contribute through innovation.
• Explore new approaches and ideas to remain a step ahead with each customer’s experience.
• Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on top of potential innovations in technology.
• When needed, provide support to the wider sales team, walk‑in clients and aftercare.
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction.
• Work towards constantly improving the efficiency of the sales process, digital or in‑person.
• Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines.
• Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (QT, Salesforce, Yes Ware, Intercom, Photoshop, Illustrator, etc).
• Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub‑optimal customer or colleague experience to a minimum.

• Sales per month
• Conversion rates
• Response times
• NPS

• You are a team player, and understand why this is important.
• You are an excellent verbal communicator.
• You are target motivated.
• You have a strong ability to relate to others.
• You know how and when to show empathy with a genuine interest in others.
• You can control a conversation while making the other side feel special and catered for.
• You have active listening skills.
• You have an awareness of body language.
• You are presentable and well‑mannered.
• You are not fazed by difficult situations, and can think on your feet.
• You are responsible, reliable and have a reassuring presence.
• You have previous experience with both jewellery…