Inside Sales Executive

Inside Sales Executive

Location: Manchester (office-based)

Salary: £26,811 – £28,000

Hours: Full time, Monday to Friday (37.5 hours)

Contract: Permanent

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family-friendly days for key life moments, plus death in service cover

We’re looking for a proactive and target-driven Inside Sales Executive to support growth within the SME market.

This is an office-based role focused on generating new business, managing an existing customer portfolio, and supporting regional Business Development Executives by securing high-quality appointments. You’ll play a key role in driving revenue, improving customer retention, and delivering excellent service.

What we do matters — from everyday deliveries to time-critical services — and this role plays a part in helping us grow our customer base and strengthen relationships.

You’ll be working in a fast-paced, commercially focused environment where your contribution directly impacts performance, growth, and customer experience.

City Sprint is a UK‑wide logistics business delivering same-day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

As part of the DPD and Geopost group, we benefit from the strength of a global network while maintaining the agility and focus of a growing business.

• Manage a portfolio of existing customers through regular outbound contact to maximise retention and engagement
• Identify upsell and cross-sell opportunities by analysing customer usage and behaviour
• Generate new business opportunities through proactive outreach via telephone, email, and social channels
• Book qualified appointments for Business Development Executives to support field sales activity
• Maintain accurate and up-to-date records in Salesforce
• Work closely with operational teams and internal stakeholders to resolve queries and deliver excellent service
• Meet and exceed KPIs related to revenue growth, activity levels, and appointment generation

• Experience in telesales or inside sales, with a focus on revenue generation
• Strong communication skills, both written and verbal
• Ability to engage customers, handle objections, and build relationships
• Confident in upselling and cross‑selling to maximise customer value
• Experience managing customer accounts and reactivating inactive clients
• Ability to work collaboratively across teams and stakeholders
• Proactive, organised, and results‑focused approach
• Experience using CRM systems, ideally Salesforce

All successful candidates will be required to complete a DBS check.

Apply If you’re commercially focused, customer-driven, and thrive in a fast-paced environment, apply now to join City Sprint as an Inside Sales Executive.