Sales Coordinator

You will be responsible for providing Commercial Sales support to designated Customers within a specific Sales Team (and the external John Crane Sales & Service personnel who support them). This support will cover such things as dealing with RFQ’s, assigning product codes where required, Contract review and Order Entry onto our Business system (SAP), expediting to delivery and all post-delivery queries, so owning the demand from cradle to grave.

• To deal with, in a professional manner, the total needs of the Customer, JC External Sales & Service personnel, taking full responsibility and accountability to ensure they experience exceptional Customer Service at all times;
• To provide first point commercial support for key initiatives, bids, orders, scope of supply reviews, order reviews, returned goods investigations, any complaints, issues, etc. received from the Customer;
• To accurately load orders onto differing supply plants using our business system and liaise with them on the initial scope and any changing Customer requirements through the course of the contract;
• Utilisation of Company pricing tools, e.g. Price Fx and Special Customer pricing within current departmental procedures;
• Understand standard drawings depicting our Products and clearly specify any change to these designs and/or a detail component drawing utilising the preferred systems within the Company;
• Manage the cradle to grave lifetime of the order;
• Work closely and professionally with other JC personnel and Departments to ensure you get all the required assistance to respond to your Customer, in an informative and timely manner;
• To produce high quality and timely Quotations / Bids for any product type. This could be variable in content and level;
• To manage any revisions to the bids and liaise with External Sales personnel and others to manage these revision responses within the times requested and at a level of detail at, or preferably above what would be deemed required by the Customer;
• Commercial selection of product from given data for the full JC product range;
• To partake in, and manage as and when required, to a complete resolution for account and credit queries, returned goods for inspection / report, customer complaints;
• Customer visits as and when required in support of sales initiatives and improved Customer relationships.

• Previous experience in a similar role, within a customer facing environment – ideally within a technical / engineering sales environment;
• Technical / engineering background – an asset;
• ERP systems experience, preferably SAP;
• Experience with providing commercial sales support;
• Able to work effectively in a dynamic and pressured environment;
• Excellent organisational, prioritisation and time management skills;
• A proactive person, able to work as part of a team.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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