Account Executive

We are the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment.

Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.

We are proud of our reputation for combining cutting‑edge tech with down‑to‑earth people, we have big ambitions and a clear sense of who we are. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at Max Contact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively.

We don’t stand still, and neither will you.

At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

We're builders, problem‑solvers, and customer champions who believe in innovation with purpose, human‑first technology, and delivering results that matter. You’ll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day. If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast‑moving tech business.

We are looking for an ambitious and commercially driven Account Executive to join our growing sales department.

Drive revenue growth by managing a pipeline of mid‑market opportunities, converting prospects into long‑term Max Contact customers. You are the commercial engine of the business — curious, consultative, and relentlessly focused on delivering value. You will use AI‑powered prospecting and CRM tools as standard, moving fast and making every interaction count.

• Build and manage relationships with prospects from first contact through to close
• Run discovery, demo, and commercial conversations with confidence and precision
• Partner with BDRs to qualify and progress inbound and outbound pipeline
• Work cross‑functionally with CS, Solution Engineering, and Marketing to accelerate deals
• Champion the customer's voice internally — their success is your success

• Own your pipeline end‑to‑end: prospecting, qualification, proposals, negotiation, and close
• Use AI‑assisted tools (CRM, sequencing, forecasting) as business as usual
• Accurately forecast deals weekly, keeping CRM data clean and actionable
• Follow and continuously improve a repeatable sales methodology across the full cycle
• Apply value‑based selling throughout the sales cycle — understanding customer pains and business objectives, and clearly articulating how Max Contact solves them to deliver measurable outcomes
• Qualify and progress opportunities using the MEDDPCC sales methodology (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Competition, Champion)
• Take ownership of self‑sourced lead generation, targeting a 50/50 split between BDR‑sourced and self‑generated pipeline — using outbound prospecting, networking, social selling, and referrals to build your own book
• Identify expansion opportunities within existing accounts and pass warm leads to CS

• Maintain accurate pipeline and deal data in CRM at all times
• Use sales engagement, intent data, and AI tools to prioritise outreach
• Collaborate with marketing on lead quality feedback and campaign performance
• Track win/loss data to continuously improve your approach

• Monthly and quarterly new ARR against quota
• Pipeline coverage ratio and deal velocity
• Win rate and average contract value
• CRM data quality and forecast accuracy
• Activity metrics: minimum number of product demonstrations delivered per month (target to be set by Sales Director)
• Self‑sourced pipeline as a…