Internal Sales Coordinator

Internal Sales Coordinator

Location:

Trafford Park, Manchester (M17 1SB
)Salary: £28,000-£32,000 (dependent on experience) plus bonus & company benefits

Hours:

40 hours per week, Monday-Friday, 8:30am-5:00pmSector:
Packaging distribution  Protecting what matters, together Gottlieb Packaging Materials, part of Macfarlane Group plc, is one of the UK’s most established packaging distributors. We specialise in delivering innovative, fully integrated packaging solutions, supported by outstanding customer service and long-term customer partnerships.
As part of the wider Macfarlane Group, we offer the stability of a well-established business combined with the pace and opportunity of a growing organisation. Our people play a vital role in our success, and we take pride in creating a collaborative, supportive working environment where individuals can build long-term careers.  The Internal Sales Coordinator role Sales Coordination sits at the heart of our operation.

As an Internal Sales Coordinator, you will act as a key link between customers, suppliers, logistics teams and external field sales colleagues.
This is a fast-paced, office-based role where no two days are the same. You will handle inbound customer enquiries, prepare and process sales and purchase orders, and actively support sales growth through regular customer engagement and proactive telephone contact.
Alongside delivering excellent service, this role requires someone who is comfortable picking up the phone to customers, whether following up quotations, reconnecting with lapsed accounts or identifying opportunities to upsell and cross-sell additional products.
With a strong focus on relationship-building and commercial awareness, you will play an important role in helping the business retain existing customers, re-engage dormant accounts and maximise sales opportunities through proactive outbound activity.
Please note, that due to our Trafford Park location and local traffic conditions, we are ideally looking for candidates who live within a 30-minute commute of our site (postcode M17 1SB
).  Key responsibilities
Managing a portfolio of customer accounts, buying and selling packaging products
Proactively contacting customers by telephone to generate sales opportunities, including re-engaging lapsed accounts and following up previous enquiries
Handling inbound enquiries and delivering a professional, responsive service
Preparing quotations and proactively following up with customers by phone to secure orders
Processing sales and purchase orders through to delivery
Supporting external sales colleagues with account activity and administration
Identifying opportunities to upsell and cross-sell additional packaging solutions during customer conversations
Building strong relationships with customers through regular contact and account engagement
Liaising with suppliers, warehouse teams and internal colleagues to meet customer commitments
Managing your own administration accurately and working to deadlines  

What you will bring   Essential
Previous experience in an internal sales, sales coordination or customer-engagement commercial role
Confidence speaking with customers on the phone and using outbound calls to support sales activity
Experience following up quotations, contacting customers proactively or supporting sales growth through telephone engagement
Excellent organisational skills, with the ability to manage a varied workload
Strong verbal and written communication skills
Good IT skills and confidence using systems and Microsoft Office
A customer-focused mindset with strong attention to detail

Desirable Experience contacting lapsed or dormant customers to reintroduce products or services

Experience with in packaging, distribution or a similar fast-paced sales environment Experience supporting external sales teams or managing customer accounts  What you will get
Competitive basic salary (aligned with level of experience) plus bonus opportunity
25 days annual leave plus bank holidays
Company pension scheme
Death in service cover
Free on-site parking
Supportive team environment with training and development opportunities
The opportunity to build a long-term career within the wider Macfarlane Group  

Next steps/Apply Now  This is an urgent role whereby are looking to move quickly and will be reviewing applications as they are received.

To apply , please click ‘apply’ and submit your up-to-date CV.
All applications will be acknowledged. Shortlisted candidates will normally hear from us within a week. If you have not heard from us within three weeks, please assume your application has been unsuccessful.
We welcome applications from people of all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please contact our recruitment team directly.
No recruitment agencies please