Key Account Manager - North

Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.

We're looking for a standout Key Account Manager to drive visibility, volume, and vibrant partnerships across North England
. If you're obsessed with growing challenger brands and building standout customer relationships, we want to hear from you.

• Own and grow a portfolio of key independent accounts and regional chains across North England (Based in Manchester)
• Drive volume and visibility via promotional sell-in, merchandising, and trade activation
• Build strong, long‑term relationships with cafés, bars, convenience stores, and lifestyle retailers
• Lead sell‑in conversations with cafés, bars, convenience stores and lifestyle retailers
• Deliver against monthly volume, distribution, and menu listing targets
• Own CRM and reporting across your accounts
• Monitor trade compliance and in-store promotional performance
• Field Intelligence & Feedback
• Share market, shopper, and competitor insights to help guide commercial strategy
• Feed into product innovation and channel‑specific execution plans
• Work closely with the Head of OOH for coaching, performance tracking and support
• Partner with Wholesale NAM to ensure smooth handovers and volume uplifts

• Previous experience working with independent cafés, bars, or lifestyle retailers
• Strong understanding of café or lifestyle‑led retail landscapes
• Confident communicator, commercially astute and naturally self‑led
• Proven success in sales, account management, or customer success
• Comfortable working in a fast‑paced, high‑growth environment
• Passion for culture‑led, disruptive brands

• Reports to:
  
  Head of OOH
• Works with:
  Wholesale NAM, Sales Director, Marketing, Ops

• 25 days holiday + bank holidays
• Free XOXO sodas in the office