Technical Sales Support

Overview

Handle technical enquiries for the entire portfolio. Handle technical requests and quotations (RFQ). Track quotations to customers, on behalf of Salespersons. Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all customer requests are properly handled and closed to customer satisfaction. Provide competitor product cross-references, as required. Generate leads for the sales force through active listening and probing for customer requirements and opportunities.

Provide internal feedback within the company regarding customer concerns by gathering and analyzing information collected through customer interactions. Detect non-conformities and report them; contribute to continuous improvement. On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing. Maintain and develop full knowledge of the product portfolio; keep updated on new products and portfolio evolution: product range evolutions, new product introductions, obsolescence, replacement products.

Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System.

• Details oriented, ability to work under time pressure and multi-task, good judgment skills
• Strong analytical skills and problem-solving abilities; proactive
• Good customer sense; interest for Commercial role and environment
• Cooperative; willingness to interact and work with others; team player
• Excellent verbal and written communication skills. Fluent English.
• Direct and interactive computer skills and electronic business interfaces:
  Outlook, Microsoft Office