Account Manager - THG Commerce

About THG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our global end‑to‑end tech platform comprises three products: THG Commerce, THG Studios, and THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct‑to‑consumer. Our client portfolio includes globally recognised brands such as Coca‑Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

THG Ingenuity Commerce plays a key role in delivering world‑class e‑commerce solutions for globally recognised brands. As part of a fast‑paced, high‑growth environment, you will work at the intersection of technology, digital and client services to drive performance and unlock commercial value. This is an opportunity to build strong client partnerships while shaping the future of online retail.

• Relationship Management: Own a portfolio of Commerce client relationships, ensuring alignment on key partnership goals and objectives. Maintain regular, proactive communication, build strong trust with stakeholders and surface challenges transparently. Act as the strategic voice of the client internally.
• Account Management & Growth: Develop a deep understanding of each client’s e‑commerce business to identify and drive organic growth opportunities across digital and platform services. Lead conversations around account expansion, renewals and long‑term partnership development.
• Performance & Reporting: Oversee performance across accounts, ensuring KPIs are tracked and communicated clearly to clients. Provide insight‑led reporting that demonstrates value, identifies risks and supports strategic decision‑making.
• Escalation Management: Own senior‑level escalations, ensuring issues are managed effectively and resolved in partnership with internal teams. Maintain client confidence through clear and proactive communication.
• Change Management: Oversee change requests, ensuring appropriate approvals, documentation and commercial considerations are managed effectively.
• Commercial Ownership & P&L Awareness: Maintain a strong understanding of account commercial performance, including revenue, cost drivers and margin. Proactively identify risks or opportunities and escalation where needed to protect and grow account value.
• Data & Insight: Leverage e‑commerce data (e.g. trading performance, customer behaviour, conversion metrics) to provide strategic recommendations and strengthen client partnerships.
• Internal
  
  Collaboration:
  
  Work cross‑functionally with technology, digital, trading and finance teams to deliver best‑in‑class e‑commerce solutions. Act as a senior bridge between client needs and internal delivery.

• Proven experience in Account Management / Client Services within e‑commerce, digital or related environments.
• Strong stakeholder management and relationship‑building skills.
• Confident communicator, able to lead client conversations and present insights.
• Commercially aware, with experience managing account growth and performance.
• Strong organisational skills with ability to manage multiple priorities.
• Proficient in PowerPoint, Excel and CRM systems.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process to enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.