Client Service Coordinator; French & English speaking

The Client Services Coordinator (CSC) supports global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. The role requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking for international clients.

Manchester, UK – flexible schedule of 4 days onsite, 1 day remote. Candidates must live within commuting distance.

• Collaborate with global Account Managers to source, price, and present merchandise options to clients.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
• Process and track global orders from initial request to final delivery, ensuring accuracy.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor shipments, proactively addressing potential delays and logistical challenges.
• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use advanced Excel functions (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.
• Work with cross‑functional teams (sales, production, creative, finance, warehouse) to ensure seamless execution.
• Identify potential risks and troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

• 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e‑commerce, retail, or merchandising industries.
• Fluent in English and French, with strong verbal and written communication skills in both languages.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools:
  Microsoft Office (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and similar.
• Proficient in creating reports and presentations.
• Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor’s degree in business, marketing, or related field preferred but not required.

Base salary range: £30,000 to £35,000, determined by skills, education, experience, and internal equity.

BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.