New Business Telesales Team Leader

About the Company

Johnson Controls is a global leader in thermal management, mission‑critical building systems, energy efficiency and decarbonization. With over 140 years of experience, we help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals and advanced manufacturing.

We are looking for an enthusiastic and motivated leader to direct a high‑performing telesales team focused on converting leads into new business opportunities and delivering tailored security solutions to customers. This role is ideal for someone who enjoys developing people, driving sales performance and making a real impact in a fast‑paced environment.

• Lead & Inspire: manage, motivate and develop a team of telesales executives; drive performance against sales targets and KPIs; conduct regular 1:1s, performance reviews and team meetings; monitor call quality, conversion rates and pipeline activity.
• Drive Sales Performance: lead outbound sales campaigns focused on generating new business opportunities; work closely with Marketing and Sales Operations to maximise lead conversion; identify opportunities to improve customer engagement and sales effectiveness; support the team in achieving and exceeding conversion targets.
• Coach & Develop Talent: provide ongoing coaching and mentoring to enhance sales skills; support objection handling, customer conversations and product knowledge development; help onboard and develop new starters, ensuring they quickly become successful.
• Analyse & Improve: monitor and report on key sales metrics including call volumes, lead quality and conversion rates; use CRM systems and reporting tools to identify trends and improvement opportunities; drive continuous improvement through data‑led decision making.
• Collaborate Across the Business: partner with Marketing to ensure lead‑to‑opportunity targets are achieved; share customer insights and market feedback with relevant stakeholders; build strong relationships across the wider business to support growth objectives.
• Ensure Quality & Compliance: ensure all activities are conducted in line with company policies, GDPR and industry regulations; maintain exceptional standards of professionalism and customer service.

• Previous experience in a telesales, outbound sales or sales leadership environment.
• Strong people management, coaching and leadership skills.
• Excellent communication and relationship‑building abilities.
• A results‑driven mindset with a passion for developing high‑performing teams.
• Experience using CRM systems such as Salesforce, Hub Spot or similar platforms.
• Ability to thrive in a fast‑paced, target‑driven environment.

• Competitive salary and commission / bonus plan.
• Paid holidays and sick pay.
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
• Extensive product and on‑the‑job/cross training opportunities with outstanding resources available.
• Encouraging and collaborative team environment.
• Career development through various career ladders including Customer Service.
• Dedication to safety through our Zero Harm policy.
• Access to business resource groups.
• Training on our company values.

Ready to take the next step in your sales leadership career? We'd love to hear from you!