New Business Telesales Team Leader

New Business Telesales Team Leader About Us

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

We're looking for an enthusiastic and motivated New Business Telesales Team Leader to lead a high‑performing telesales team focused on converting leads into new business opportunities and delivering tailored security solutions to customers.

This is an exciting opportunity for someone who enjoys developing people, driving sales performance, and making a real impact in a fast‑paced environment.

• Manage, motivate and develop a team of telesales executives.
• Drive performance against sales targets and KPIs.
• Conduct regular 1:1s, performance reviews and team meetings.
• Monitor call quality, conversion rates and pipeline activity.

• Lead outbound sales campaigns focused on generating new business opportunities.
• Work closely with Marketing and Sales Operations to maximise lead conversion.
• Identify opportunities to improve customer engagement and sales effectiveness.
• Support the team in achieving and exceeding conversion targets.

• Provide ongoing coaching and mentoring to enhance sales skills.
• Support objection handling, customer conversations and product knowledge development.
• Help onboard and develop new starters, ensuring they quickly become successful.

• Monitor and report on key sales metrics including call volumes, lead quality and conversion rates.
• Use CRM systems and reporting tools to identify trends and improvement opportunities.
• Drive continuous improvement through data‑led decision making.

• Partner with Marketing to ensure lead‑to‑opportunity targets are achieved.
• Share customer insights and market feedback with relevant stakeholders.
• Build strong relationships across the wider business to support growth objectives.

• Ensure all activities are conducted in line with company policies, GDPR and industry regulations.
• Maintain exceptional standards of professionalism and customer service.

• Previous experience in a telesales, outbound sales or sales leadership environment.
• Strong people management, coaching and leadership skills.
• Excellent communication and relationship‑building abilities.
• A results‑driven mindset with a passion for developing high‑performing teams.
• Experience using CRM systems such as Salesforce, Hub Spot or similar platforms.
• The ability to thrive in a fast‑paced, target‑driven environment.

• Competitive salary and commission/bonus plan
• Paid holidays and sick pay
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high‑street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on‑the‑job/cross‑training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values