Sales Team Lead

Mis-Sold Car Finance Claims | Manchester

Are you a natural leader who knows how to get the best out of a sales team? Do you thrive in a fast-paced environment where performance, coaching and development go hand in hand? This could be the role for you.

Mis-Sold Expert is growing rapidly and we're looking for someone who can lead from the front, develop people and take real ownership of the performance of a team of around 8-10 Sales Agents.

As a Sales Team Leader, you'll be responsible for the day-to-day performance, motivation and development of your team. You'll know your numbers, understand where each member of your team is performing well and recognise quickly where additional support or coaching is needed.

From daily huddles and KPI monitoring to live call listening, 1-to-1 coaching and on-the-job training, you'll play a key role in creating a high-performing sales environment where people are supported to succeed.

You'll be confident managing different personalities, comfortable having performance conversations and genuinely passionate about helping people develop. Most importantly, you'll understand that great leadership isn't just about watching the numbers, it's about understanding why those numbers are where they are and knowing how to help your team improve them.

• Previous experience leading a team within outbound sales, telesales or a high-volume call centre environment
• Strong experience working with dialler technology and managing sales performance through KPIs
• Experience working with AI models or AI-powered tools within a sales environment
• Confident, energetic and engaging leadership style
• Strong understanding of sales KPIs and performance management
• Naturally motivational with the ability to bring energy to a sales floor
• Confident having difficult conversations and addressing underperformance when needed
• Strong communication and people-management skills
• Knowledge of car finance claims, claims management or financial services would be a bonus

• Leading, motivating and developing a team of approximately 8-10 Sales Agents
• Monitoring individual and team KPIs throughout the day and taking ownership of overall team performance
• Working within the dialler alongside your team, keeping a close eye on activity, productivity and results
• Using AI-powered tools and models to support sales performance, coaching and decision-making
• Listening to live and recorded calls to identify strengths and areas for improvement
• Delivering regular 1-to-1s, coaching sessions and on-the-job training
• Identifying underperformance early and putting clear actions and additional support in place
• Ensuring accurate CRM usage and high standards across the team
• Making sure FCA compliance guidelines and internal processes are followed on every call

• Competitive basic salary
• Performance-related earning potential
• The opportunity to build and develop a high-performing sales team
• Be part of one of the biggest financial claims opportunities in the UK

If you're a strong sales leader who loves developing people, driving performance and creating a winning team environment, we want to hear from you.