PCO Telesales Consultant

Job Description

REPORTS TO:

Jorge Correa

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

We are seeking a proactive and results-driven PCO Telesales Executive to join our team. The successful candidate will be responsible for engaging with prospective and existing members by phone and chat, identifying sales opportunities, and delivering an exceptional customer experience.

• Identify customer needs and recommend suitable solutions to maximise sales opportunities.
• Accurately record customer interactions, sales activities and outcomes.
• Follow up on leads and enquiries in a timely manner to maximise conversion opportunities.
• Handle member questions and objections professionally, providing accurate information and solutions.
• Collaborate with internal teams to ensure a seamless customer journey and high levels of member satisfaction.
• Maintain up-to-date knowledge of PCO products, services, pricing, and promotions.
• Ensure compliance with company policies, regulatory requirements, and data protection standards.

• Strong communication, negotiation, and relationship-building skills.
• Demonstrated ability to achieve sales targets and deliver results.
• Excellent telephone manner with a customer-focused approach.
• Ability to identify opportunities and close sales effectively.
• Good organisational skills and attention to detail.
• Proficiency in Microsoft Office applications and CRM systems.
• Ability to work independently as well as collaboratively within a team environment.
• Strong problem-solving skills and resilience when handling objections.