Group Reservations Manager

GROUP RESERVATIONS MANAGER

Location:

Manchester

Reporting to:
Head of Commercial Sales & Events

We’re looking for a passionate, commercially driven Group Reservations Manager to join our team and play a key role in driving reservations, sales and revenue across our venues.

This is a people-focused and commercially minded role where relationships are everything. You’ll be one of the first faces of the business for many of our guests and clients, owning their journey from the initial enquiry through to their experience in venue.

You’ll need to be confident, professional and naturally great at building relationships, with a genuine passion for hospitality and a strong understanding of what makes our venues and products stand out.

Working across Die Cast, Firehouse & Ramona you’ll be responsible for maximising bookings, converting enquiries, developing new business opportunities and ensuring we consistently deliver an exceptional guest experience.

• Own the group reservations journey from initial enquiry through to booking and guest experience.
• Respond to all enquiries promptly and professionally, with a strong focus on conversion.
• Drive group bookings and revenue across Die Cast and Swan Street Firehouse.
• Proactively reach out to new contacts and develop a strong client database.
• Build long-term relationships with corporate clients, local businesses and key contacts.
• Conduct venue site visits and confidently sell our spaces, products and experiences.
• Work closely with the wider Sales & Events team to identify and convert new opportunities.
• Attend networking events and actively represent the business within the Manchester market.
• Develop and implement a group reservations strategy for the wider business.

• Take ownership of pre-booked revenue and cover targets.
• Identify opportunities to maximise venue profitability.
• Maintain a proactive approach to achieving and exceeding sales targets.
• Ensure booking policies, pricing, minimum spends, menus and opening hours are kept up to date.
• Raise contracts and invoices for corporate bookings and ensure payments are received and recorded correctly.
• Monitor booking and financial information to ensure accuracy.

• Be the face of the business and deliver a warm, professional and knowledgeable first impression.
• Ensure the guest journey is seamless from enquiry through to their visit.
• Handle guest complaints professionally and ensure they are resolved within 24 hours.
• Maintain a strong understanding of our venues, menus, products, offers and upcoming events.
• Consistently look for ways to exceed guest expectations.

• Lead by example and create a positive, motivated and high-performing reservations team.
• Provide regular feedback, coaching and support to improve team performance.
• Ensure the team is fully briefed on upcoming events, promotions and product changes.
• Support the development and progression of team members through regular 1-2-1s and training.
• Create a culture of accountability, honesty, feedback and continuous improvement.
• Delegate effectively and give team members opportunities to grow.
• Work closely with management and the wider events team to continuously improve the commercial performance of the business.

We’re looking for someone who is:

• Commercially driven with a natural passion for sales and achieving targets.
• A confident and natural relationship builder.
• Passionate about hospitality and creating exceptional guest experiences.
• Highly organised with excellent attention to detail.
• Confident communicating with both guests and corporate clients.
• Comfortable working towards ambitious KPIs and revenue targets.
• Proactive in generating new business rather than simply waiting for enquiries.
• A strong team player who can work collaboratively across Sales, Events and Operations.
• A confident leader who can motivate, coach and develop others.
• Knowledgeable about the Manchester hospitality and events market, or keen to build that knowledge.
• Professional, energetic and passionate about representing the brand.

Most importantly, you’ll take ownership. We want someone who treats…