Warranties Specialist

carloans 365 is a fast-growing, industry-leading car finance broker based in Sale, just 10 minutes from Manchester city centre.

Our mission is simple: to empower our customers by securing the best finance deals tailored to their needs, helping them drive away in their perfect car.

With rapid growth and a reputation for delivering exceptional customer service, we pride ourselves on making car finance quick, easy, and hassle-free. Join us at carloans 365, where customer satisfaction drives our success.

As a Warranties Specialist at carloans 365, you’ll play a vital role in enhancing the customer experience post-finance payout. You’ll connect with our happy customers to offer tailored warranty options that suit their budget and personal needs, while also working closely with dealerships to ensure smooth, hassle-free transactions.

No cold calling, just conversations with our customers who are already thrilled with the service! We’re looking for a dynamic professional who can pitch and sell with confidence, build instant rapport, and leave a lasting positive impression in every interaction. If you thrive on connecting with people and delivering exceptional service, this is the role for you.

• Contact customers who have recently had their car finance loan paid out to advise of the payout status and to offer additional extended protection on their new vehicle
• Establish and build rapport with customers in a single call
• Provide customers with dealership details andorganisethe collection or delivery of vehicles as needed
• Pitch warranty options to customers, offering 12, 24 and 36 month plans that cover mechanical and electrical failures
• Handle objections related to budgets and reasons for purchasing the warranty, such as breakdowns
• Set up payment plans
• Manage and tracking warranty sales and customer interactions using internal warranty system
• Liaise with car dealerships and arrange customer collection or delivery

• Outbound sales experience is essential; motor trade or finance broker is beneficial
• Warranty or GAP insurance experience would be excellent!
• Exceptional work ethic is critical for this role
• Ability to think on your feet, effectively handle and overcome objections during the sales process
• A genuine passion for helping customers and ensuring their satisfaction with the service provided
• Maintaining a high level of professionalism and integrity in all customer interactions
• Can work independently, take initiative, and stay motivated to achieve personal and team targets
• Proficiency with Excel and CRM systems

• Working pattern: 09:00 – 18:00, 5 days per week, Monday – Saturday (you will receive a weekday off should you work a Saturday)
• 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday

Exceptional coaching and support to ensure you're learning, developing and progressing from day one

A fast-growing business with great career progression opportunity