Parts Sales Executive

Sales Executive – Volkswagen Manchester North TPS

Salary £24,000 (uncapped earnings)

Fun, exciting, rewarding work. Join us for the ride.

Working with world-class brands as a Sales Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave
  (including bank holidays) to rest and recharge
• Save money every day with
  our exclusive retail discounts
• Drive a great deal
  with discounts on new and used cars, plus servicing offers
• Plan for the years ahead
  with our company pension scheme
• Balance home and work
  with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less
  with our cycle-to-work scheme
• Prioritise your wellbeing
  with dedicated support for you and your family
• 24/7 access to healthcare professionals
  , ensuring you get the expert advice you need quickly and easily
• Make a difference
  with a paid day to volunteer in your community
• Invest in your future
  with our company share purchase plan
• Earn financial rewards
  when you refer a friend to join the team
• Keep learning and growing
  with our training and development opportunities for everyone.
• Life assurance
  with the option to increase cover
• We’re open to
  flexible working
  options – just ask

• Achieve personal KPI and revenue targets by identifying customer needs, accurately sourcing parts, maximising promotional opportunities, and proactively identifying upsell opportunities to grow sales.
• Deliver exceptional customer service by building strong customer relationships, understanding requirements, providing expert advice, resolving queries and complaints professionally, and ensuring customer satisfaction remains a key focus.
• Maintain comprehensive product knowledge through ongoing training and regular review of bulletins, catalogues, parts updates, promotions, recalls, and other relevant communications, while confidently communicating the features, benefits, and unique selling propositions of TPS products.
• Collaborate effectively with the Sales Manager and wider TPS Centre team to achieve business objectives, share customer feedback, communicate delivery and credit requirements, and contribute to continuous improvement initiatives.
• Accurately record and report lost sales opportunities, maintain customer records in compliance with data protection regulations, and ensure customers are kept informed regarding orders, deliveries, and credit status.
• Process customer enquiries, orders, payments, and documentation accurately and efficiently using approved systems and processes, ensuring compliance with company procedures, financial controls, legal requirements, and ethical standards.
• Support operational excellence by maintaining a clean and organised work environment, sourcing parts from alternative centres or suppliers when required, and ensuring all activities are conducted with professionalism, integrity, and a customer-focused approach.

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team’s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect
- Integrity
- Transparency
- Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.