Client Success Manager

Client Success Manager

Manchester - Hybrid, ideally 4 days per week in the office, uncapped commission, UK client travel required

Housr is transforming the student property ecosystem through integrated Bills Packages, payment solutions, and operational technology that simplify lettings  partner with agents, operators, landlords and developers to deliver speed, transparency, automation and revenue optimisation across the rental lifecycle. We operate in a performance-led environment where enterprise partnerships, product commercialisation, and structured go-to-market execution directly drive national revenue growth.

Role Overview

We’re looking for a Client Success Manager to take ownership of Housr’s UK partner relationships across letting agents, landlords and property partners.

You’ll be managing a varied partner base of around 100 accounts. Some will be smaller, lower-touch relationships. Others will be key accounts where you’ll be speaking regularly with multiple stakeholders, getting close to their needs and helping them get more value from Housr.

This role is focused on four clear priorities:

• Growing and protecting Housr’s existing UK partner relationships
• Improving retention, NPS and overall client experience
• Increasing account value through upsell, package adoption and stronger partner engagement
• Helping build a more structured client success function, including better use of Hub Spot

What you’ll be doing

• Manage a portfolio of UK partner accounts across letting agents, landlords and property partners
• Build strong, trusted relationships with partners and become one of their main points of contact at Housr
• Support clients through onboarding, training, adoption, renewals and ongoing account growth
• Work closely with Jake, Jamie, Oli and the wider sales team to make sure clients are well looked after and commercially engaged
• Identify opportunities to grow account value through upsell, cross-sell, package adoption and deeper use of Housr
• Help improve account management workflows, reporting and client touchpoints inside Hub Spot
• Track client health, retention, NPS and revenue opportunities across your account base
• Get out to meet clients in person, including meetings, meals, socials, round tables and partner events
• Feed client insight back into the business so Housr keeps improving the partner and rental journey

What we’re looking for

• Proven commercial experience in Customer Success, Client Success, Account Management, Partner Success or a similar commercial relationship role (we’d anticipate 3-6yrs of experience)
• Someone highly organised who can manage a large account base without letting things slip
• A strong communicator who can build trust with different types of clients, from formal agency owners to more direct, entrepreneurial operators
• Commercial confidence. You’ll need to be relationship-led, but still comfortable asking clients how we can do more together
• Experience working with targets around retention, renewals, upsell, revenue growth or account expansion
• Comfort using CRM systems. Hub Spot experience would be a real bonus
• Someone who is happy getting stuck in, travelling to clients and working in a fast-moving, sales-led environment
• Property, lettings, Prop Tech or student rental experience would be useful, but it is not essential

What good looks like

• In the first few months, you’ll have got close to the client base, understood the different account types, built trust internally and started bringing more structure to how Housr manages partner relationships.
• Within six months, key accounts should feel more actively managed, Hub Spot should be in better shape, and Housr should have clearer visibility across retention, client health, upsell opportunities and account performance.
• Longer term, you’ll play an important part in building the UK client success function as Housr continues to grow.

Location and travel

• Manchester is strongly preferred, with the team currently working from the office around 4 days per week.
• There will be UK client travel around twice per month, with expenses covered.
• Housr may consider someone remote if they are very strong and based somewhere useful for the client base, but they…