Customer Service and Sales Associate

Position: UK Customer Service and Sales Associate
Customer Service & Sales Associate

Location:

Thornaby (Hybrid Working)- 2 Days from home and 3 in the office Salary: £28,000 - £30,000  Bonus Are you a confident, ambitious and customer focused individual looking to build a long term career in sales? This is an exciting opportunity to join a rapidly growing business intelligence company with ambitious plans to double in size over the next three years. This is a fast-paced, varied role where no two days are the same.

Full training will be provided, making this an excellent opportunity for someone looking to develop a long term career within sales and customer success. Why Join? Excellent progression opportunities. Hybrid working with Mondays and Fridays from home. Annual bonus paid in July and January. 25 days holiday plus bank holidays. Flexible start time available for school drop-offs if needed (8:30am-5:00pm core hours).

Friendly, energetic and supportive team culture with plenty of banter and healthy competition. Regular incentives and rewards for performance. Full product and industry training provided. Modern office within walking distance of the train station. Responsibilities of a Customer Service & Sales Associate:
Respond to customer enquiries via phone, email and Microsoft Teams. Convert incoming enquiries into sales opportunities. Build strong relationships with customers. Follow up with customers after purchase to ensure an outstanding experience. Identify opportunities to upsell additional products and services. Retain existing customers by understanding their needs and providing excellent service. Deliver online product demonstrations via Microsoft Teams. Organise and support customer events and webinars.

Manage your own diary and prioritise your workload effectively. Update and maintain customer records using the CRM system. Work closely with Marketing, Operations and the wider commercial team to improve the customer journey. Produce regular updates on customer activity and regional performance. Requirements of a Customer Service & Sales Associate:
Previous experience within a B2B sales, customer service or account management role. Confident communicating with senior business professionals over the phone and via Microsoft Teams. A proactive, organised and motivated approach to work. Comfortable managing a busy workload, including handling high volumes of emails and customer enquiries. Strong relationship-building and communication skills. Commercially minded with the confidence to identify sales opportunities.

CRM experience is advantageous. Eager to learn, develop and build a career within sales. A positive attitude with the ability to thrive in a fast-paced environment.